OOPS returns & refund policy

If you are not entirely satisfied with your purchases, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. To be eligible for a return, please make sure that;

  • The product was purchased in the last 30 days
  • The product comes with its original packaging
  • The product is not damaged
  • You have proof of purchase

Products that do not meet these criteria will not be considered for return. Only the BuggyCart™ is part of the special 30 day satisfaction guarantee. Other products must arrive in an unused resellable condition.

Please contact us by email at info@buggycart.com.au before you send the product. Send the product with its original packaging to 98 Essilia St, Collaroy plateau NSW 2097.

Shipping charges

Shipping charges incurred in connection with the return of the product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from BuggyCart™ headquarters.  

Damaged items

If you receive damaged items please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Other questions

Please contact us if you have any questions about the refund policy.